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FAQ

Shipping & Processing

When will I receive my order?

Our current processing time is 3-5 Business Days and shipping times are around 2-5 business days, depending on the shipping service selected as well as any delays the carriers are experiencing.  If your items are needed within 2 weeks or earlier, please send us an e-mail at cheers@kedziefest.com and place a note on your order of the date needed so we can be sure your order is on your doorstep in time.

 

Returns

What is your return policy?

Quality is the heart of who we are, which is our party goods are backed by our Kedziefest promise*!  If the products you selected didn't work out, you can return your items for a full refund within 30 days of original purchase date.  Items must be unopened and in original packaging and you would be responsible for shipping costs associated with the return.  

*Unfortunately, sale and seasonal items cannot be returned

How do I initiate a return?

Read the return guidelines and e-mail returns@kedziefest.com to initiate your return.

Can I return an item from my Party in a Box order?

We do not offer partial refunds for Party in a Box items.  For a refund, the entire box would need to be returned.  If you don't plan to use all items in a Party in a Box set, we suggest shopping for individual items.