Current processing times are 3-5 business days. You will get an e-mail with tracking information when your order ships. Expect slightly longer processing times during the fall and winter holidays and for handcrafted items. If you want to check on your order, feel free to reply to your confirmation e-mail. If you need your order by a certain date, please try to let us know so we can ensure your products arrive by your event date.

During the major holidays we offer presales for popular items that we know may sell out. As a small business presales help us to know how much to order and ensures that you can see the products before everyone else (and often times before some products "go viral" and sell out).

If you are purchasing a presale item (the title will include the words "Presale" or "Preorder") your order will ship when those items hit our warehouse - typically a month before the holiday but dates vary. If you order a presale item with a ready-to-ship item your entire order will ship when the presale item is available. If you need the ready-to-ship item sooner, please place 2 different orders.

Quality is the heart of who we are, which is why our party goods are backed by our Kedziefest promise!  If the products you selected didn't work out, you can return your items for a refund (less shipping and a 15% restocking fee) within 30 days of original purchase date. Refer to our returns policy here and contact us at cheers@kedziefest.com to initiate a return.

For seasonal or sale items we do not accept returns.